- WordPress Support Plugin
Support tickets belong in WordPress.
Give customers one clear place to ask for help, and give your team a simple way to manage every request. NonStop Support Desk brings product questions, issue reports, and feature ideas into one lightweight WordPress support system.
- No customer account required to submit a ticket.
- Live In-WordPress Sync
Support that stays simple
Support requests can get scattered across inboxes, contact forms, and customer accounts. NonStop Support Desk keeps the conversation organized in WordPress, where your team can find it and respond.
Customers submit a request, receive a secure link, and follow up without creating an account. Your team manages the conversation from a familiar dashboard.
- Customer Flow (No Login Needed)
- Team Inbox (WP Admin)
🔒 Private Note: Checked Stripe log, verified invoice ID. Preparing fix patch.
Everything starts with a clear request
Built specifically to eliminate ambiguous support tickets and streamline internal collaboration.
Give customers the right path
Let customers report a problem, ask a question, or suggest a feature. Collect the product and details your team needs to respond, with optional fields for website and version information.
Keep every ticket organized
Review requests in one inbox. Search and filter by product, request type, status, and date. Mark tickets Open, In Progress, Waiting on Customer, or Resolved.
Reply from WordPress
Send a response from the ticket screen and keep the conversation history together. Add private notes for your team that never appear in customer emails or ticket views.
Make follow-up easy
Customers receive a ticket number and a secure link to check status and reply. They can get help without registering for an account.
Turn good ideas into a public roadmap
Feature requests arrive as private tickets. Review each one, remove personal details, and choose whether to publish it to your public ideas board.
Show customers whether an idea is Under Review, Planned, In Progress, Released, or Not Planned. Keep the original request and support conversation private.
- Your support inbox stays private. You decide which ideas become public.
Help customers find answers sooner
Add links to your documentation or knowledge base right on the support page. Give customers a chance to find an answer before they submit a request.
Use NonStop Support Desk alongside your existing documentation, including NonStop Knowledge Base.
How can we help you today?
- How do I regenerate API secret keys?
Still stuck? Proceed to submit a private ticket
A better support experience for both sides
A lightweight design that leaves clunky enterprise ticket systems behind.
For your customers
- Submit a request without creating an account
- Choose the right product and request type
- Receive a ticket number and secure follow-up link
- Check ticket status and reply from one place
- Find documentation from the support page
For your team
- Manage requests from WordPress
- Filter tickets by product, type, status, and date
- Reply by email from the ticket screen
- Keep internal notes separate from customer replies
- Review feature ideas before publishing them
Designed for small product teams
You don’t need a large help desk to provide organized support. NonStop Support Desk is designed for plugin makers, extension developers, and small businesses that want a practical ticket workflow inside WordPress.
Start with a support form and private ticket inbox. Add a public feature board when you’re ready.
- Plugin Makers
- Extension Developers
- Indie WordPress Businesses
Common questions
Everything you need to know about setting up tickets and privacy.
Do customers need a WordPress account?
No. Customers can submit, view, and reply to a ticket through a secure link sent by email. A customer account view can be enabled for sites that want it.
Are support tickets public?
No. Tickets and replies remain private. An administrator must approve a feature request before a separate, edited version appears on the public ideas board.
Can my team add private notes?
Yes. Internal notes stay in the admin ticket history and are not sent to the customer.
Can I use it with a knowledge base?
Yes. Add links to your documentation or knowledge base on the support page so customers can look for answers before submitting a ticket.
Does it require a separate help desk account?
NonStop Support Desk is built to manage support from your WordPress site.
Give support a home in WordPress
Keep customer requests organized, make follow-up straightforward, and share product ideas when you choose.